UncommonX - Blog

Starting the Year with Impact: What I Learned from Visiting Our Clients

Written by Rich Pasewark - CEO, Board Director | Jan 21, 2026 1:51:13 AM

As we begin a new year, I’ve had the opportunity to visit several of our clients in person. I’ve walked their environments, met with IT and business leaders, and learned more about how they’re using UncommonX to secure and streamline operations.

These visits are always energizing. They provide real-world context for how our platform and people are helping organizations not only reduce risk, but also improve performance, simplify complexity, and support broader business goals. Here are a few reflections from the field.

 

1. Our Team Makes the Difference

 

One of the most rewarding parts of these visits is hearing just how much our clients value our team. While the UncommonX platform delivers powerful capabilities to discover, detect, and analyze risks, it is our active, available, and accountable engagement model that truly stands out.

Clients shared how our experts do not just implement tools. They work alongside internal teams to interpret data, guide action, and ensure progress. Nearly every customer I met had specific praise for our people and our commitment to their success.

This level of partnership creates a measurable difference. It turns technology into transformation.

 

2. Visibility in Complex Environments is a Game-Changer

 

It is one thing to talk about complete visibility in technical terms. It is another thing entirely to be on-site, walking a facility filled with hundreds of OT devices across multiple locations, and hearing firsthand how our platform has eliminated blind spots and vulnerabilities that previously put entire operations at risk.

In several conversations, clients pointed out how our discovery and coverage capabilities uncovered unknown assets, exposed hidden vulnerabilities, and provided the insight they needed to secure their most critical systems. These are the types of environments where downtime is not just inconvenient. It is costly and potentially catastrophic.

UncommonX is delivering protection where others simply do not, and clients are feeling that impact daily.

 

3. Business Leaders See Real Value

 

Beyond the IT and security teams, what struck me most was how clearly UncommonX is supporting broader business goals. When I sat down with CFOs, COOs, and compliance leaders, they emphasized the same theme: our solution helps them reduce risk while improving financial and operational performance.

That is not something you typically hear from security vendors.

Our approach is different by design. We are focused on helping organizations:

  • Reduce exposure
  • Improve system performance
  • Cut complexity
  • Control and lower costs

This combination is uncommon, and it is why our partnerships continue to grow deeper over time.

 

Final Thoughts: Seeing is Believing

 

If there is a summary to all of this, it is simple: seeing is believing. When you walk the floors, meet the teams, and hear the stories, you get a powerful reminder of what we are really building: a path to cyber resilience that is as operational as it is strategic.

If you are a leader in IT, Security, Risk, Compliance, or Finance, I encourage you to see for yourself how UncommonX is delivering complete visibility and superior protection through our patented technology and proven team model.

Contact us today to see our Exposure Management platform in action or book a POC. Let’s redefine what security success looks like together.